Course Cancellation Policy

If you are unable to attend a booked course it is essential that you let us know as soon as possible by emailing us at
[email protected] or telephoning on 01489 559 677, whereupon we can reschedule the course date. In the event that
a confirmed booking is cancelled by the Client or fails to attend a booked course, then the following charges apply:

  • For cancellation of the course less than seven days before commencement of the course, where the course
    does not require to be rescheduled, the Client shall pay a cancellation charge equal to the full course fee.
  • For the cancellation of portable training courses the cost of the flight and hotel is non-refundable if it has
    already been purchased by ECDIS Ltd, even if more than 7 days notice has been given.
  • Rescheduling will be dealt with on a case by case basis, but the customer may be required to pay for
    additional flights and accommodation if bookings cannot be changed.

ACAT e-Learning Course Terms

Invoice is to be paid on receipt. Once payment has been received a member of staff will activate the ACAT course
and you will be notified.

Refund Policy

This product is non refundable once any registered member within the Hull/Shipping Company/Fleet either completes
a course, is issued a certificate, or has access to the modules for over 30 days.

Payment methods accepted

All major credit cards are accepted except American Express (AMEX). Visa, Visa Debit, Visa Electron, Maestro, MasterCard Debit, MasterCard, JCB.

Please call 01489559677 to make a payment.

Bank Transfer
Cheques made out to ECDIS Ltd

Payment Terms

  • Invoices are to be paid on receipt or before course date, unless otherwise agreed.
  • Invoices not paid within 30 days may incur a late payment fee.
  • Invoices for course bookings not paid before the course date may result in cancellation. The certificate is handed out at the end of the course if payment has been received.
  • Please reference the invoice number on payment, as sometimes it’s hard to match the invoice with the payment.
  • Remittance advice is to be sent to [email protected].
  • Payments are to be made in sterling unless otherwise agreed. All bank charges are to be paid by the client.
  • If you have any queries please contact [email protected].